Privacy Policy.
Effective Date: 01 June 2021
Last Updated: 11 July 2026
At CinART Ceramics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, purchase our products, book workshops, subscribe to our newsletter or otherwise interact with us.
This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).
1. Who We Are
CinART Ceramics is a UK based ceramics studio specialising in handcrafted ceramic pieces, bespoke commissions and pottery workshops.
Data Controller: CinART Ceramics
Email: cinartceramics@gmail.com
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the email above.
2. Scope of this Policy
This Privacy Policy applies to information collected through:
Email correspondence
Telephone enquiries
Workshop bookings
Online purchases
Social media interactions
Events and exhibitions
Any other communication with CinART Ceramics
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal data.
Identity Information
Full name
Title
Contact Information
Email address
Telephone number
Billing address
Delivery address
Transaction Information
Products ordered
Workshop bookings
Purchase history
Payment status
Delivery details
Refund information
Payment Information
Payments are processed securely by trusted third party payment providers.
We do not store your complete debit or credit card details.
Account Information
If you create an account, we may collect:
Username
Password (encrypted)
Account preferences
Saved addresses
Wishlist information
Technical Information
When visiting our website we may automatically collect:
IP address
Browser type
Device information
Operating system
Time zone
Pages visited
Time spent on pages
Referring websites
Click behaviour
Marketing Information
Newsletter subscriptions
Marketing preferences
Competition entries
Survey responses
Communications
We may retain copies of:
Emails
Contact form submissions
Customer support requests
Reviews
Feedback
4. Special Category Data
We do not intentionally collect sensitive personal information such as health data, racial or ethnic origin, religious beliefs or biometric data unless required for a workshop accessibility request and provided voluntarily by you.
5. How We Collect Information
We collect information:
Directly from you
Through orders placed on our website
Through workshop booking forms
Through newsletter sign ups
Through contact forms
Through cookies
Through analytics technologies
Through social media interactions
Through payment providers confirming successful transactions
6. How We Use Your Information
We use personal data to:
Process and fulfil orders
Arrange deliveries
Respond to enquiries
Provide customer support
Process workshop bookings
Manage bespoke commissions
Verify payments
Prevent fraud
Improve our website
Analyse visitor behaviour
Maintain website security
Send newsletters (where consent has been given)
Comply with legal obligations
Maintain accounting records
Resolve disputes
Enforce our Terms and Conditions
7. Legal Bases for Processing
We process personal information under one or more of the following legal bases:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection against fraud and unlawful activity
8. Marketing Communications
With your permission, we may send newsletters containing:
New collections
Product launches
Workshop announcements
Studio updates
Special offers
Events
Seasonal promotions
You may withdraw your consent at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
We do not send unsolicited marketing.
9. Cookies
Our website uses cookies and similar technologies.
These may include:
Essential Cookies
Required for website functionality.
Performance Cookies
Help us understand website performance.
Analytics Cookies
Used to measure visitor behaviour and website traffic.
Functional Cookies
Remember your preferences and settings.
Marketing Cookies
Help measure advertising performance where applicable.
You may control cookies through your browser settings.
10. Analytics
We may use website analytics services to understand:
Visitor numbers
Popular pages
Device usage
Traffic sources
User journeys
Website performance
Analytics data is generally aggregated and does not directly identify individual visitors.
11. Third Party Services
We may use trusted third party providers including:
Website hosting providers
Payment processors
Delivery companies
Email marketing providers
Website analytics providers
Professional advisers
IT support providers
Each provider processes data only where necessary to deliver their services.
12. International Transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including recognised adequacy decisions or approved contractual safeguards.
13. Data Security
We implement appropriate technical and organisational security measures including:
SSL encryption
Secure payment processing
Password protection
Restricted staff access
Software updates
Firewall protection
Access controls
Secure backups
While we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as necessary.
Retention periods may depend on:
Legal obligations
Tax regulations
Accounting requirements
Customer service requirements
Ongoing disputes
Once no longer required, personal data is securely deleted or anonymised.
15. Your Rights
Subject to applicable law, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)
16. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where required.
17. Third Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
18. Business Transfers
If CinART Ceramics is sold, merged or undergoes a business restructuring, personal information may be transferred as part of that transaction, subject to applicable data protection laws.
19. Fraud Prevention
We may process personal information to detect, investigate and prevent fraudulent transactions, abuse of our services and unlawful activities.
20. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal obligations or website functionality.
The updated version will always be published on this page with a revised effective date.
21. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
CinART Ceramics
Email: cinartceramics@gmail.com
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).